Funeral Service
3 Signs Your Funeral Home Needs Appointment Setting
Funeral homes across the country are turning to appointment setting services to complement and boost their preneed efforts. Here are three signs that appointment setting would be perfect for your funeral home:
How much time does your preneed counselor spend making calls to set appointments? Often it is somewhere between 60-75% of their time. But where is their time best spent? Meeting with families. This is why funeral homes across the country are turning to appointment setting services to complement and boost their preneed efforts.
Here are three signs that appointment setting would be perfect for your funeral home:
1. Your preneed counselors calendars are frequently empty
Many funeral home employees only work on preneed efforts part-time while they attend to other at-need services in the funeral home. Other more pressing at-need services often push back preneed on the list of priorities. The result is an empty calendar, with appointments scattered here and there.
An appointment setting service like Domani allows for calendars to be filled with a steady stream of appointments as dedicated planners make numerous calls and texts to families from multiple lead sources.
2. Calendars are full, but counselors spend the majority of their time setting appointments instead of meeting with families
What if your calendar is already full of quality appointments? This likely means your counselors are spending a fair amount of time working to schedule those appointments. Unfortunately, this means less time spent meeting with families.
Appointment setting services allow preneed counselors to prioritize their time and sell more preneed by meeting with more families.
3. You have a stash of untouched leads, or have only had time for one or two attempts at contact
More leads are only helpful if somebody is consistently following up on each of those leads. Domani Planners use a state-of-the-art CRM system to keep track of leads and nurture each family into a quality appointment. Leads often need consistent communication over a period of months before an appointment is scheduled. An appointment setting service ensures that leads are never wasted.
