Partner with Us

Improve Your Client Experience & Build Market Share

Elevia Support Talking to Customer

Customize According to Your Needs

  • Share up to seven thoughtful, text-based touchpoints over one year
  • Leverage compassionate responders uniquely trained to match your escalation protocol
  • Provide free estate settlement consultation with Alix
  • Create, build, and distribute customer surveys with Qualtrics
  • Provide your families with exclusive, co-branded grief resources

Book a Demo

Incorporating Elevia Into Your Operations

Our onboarding process is easy and worry-free! The average launch process takes about eight days to complete and is done remotely. With our easy-to-use tools, expert outreach messaging, and key partnerships with Qualtrics and Alix, you can better support your families from first contact through the first year of their grief journey.

Advanced Client Services

1.

Work with one of our Advanced Client Services Representatives to schedule an onboarding meeting.

Welcome Email

2.

Review the welcome email and complete a simple onboarding form online.

Virtual Onboarding Meeting

3.

Attend your 45-minute virtual onboarding meeting.

Left Quote

I’m a faithful customer and my families I serve absolutely love Elevia. It is one of the very best decisions I’ve made as a Funeral Home Owner. You cannot afford to not use them. We have been with them for three years and when we started we had less than 10 Google Reviews. We now have 105 5-star reviews on Google.

Owner of Bowser Funeral Home
Brian Bowser

Right Quote

Frequently Asked Questions

Pricing

We’re committed to making digital outreach both effective and affordable. We offer flexible pricing tailored to meet the unique needs of your business. Whether you’re starting small or scaling up, we’ll work with you to find a plan that fits your goals and budget.

To get an exact quote, reach out to us at hello@elevia.com — we’d be happy to walk you through your options and answer any questions.

Our business model is month-to-month, no long-term commitment required. You can pay as you go and cancel anytime.

Elevia combines text messaging, grief resources and Google review generation to deliver a full year of compassionate aftercare follow-up. Optional tools like surveys and a co-branded grief support page are also included at no extra cost.

We have a 99% satisfaction rate, so it’s rare for clients to cancel once they’ve seen the impact Elevia has on their brand. But we know sometimes business needs change. Elevia is a month-to-month service, so you’re never locked in. If you decide it’s not the right fit, just send us a written notice 30 days ahead – no hard feelings. Any open balance will be due at that time, and we’ll make the transition easy.

We provide an online portal you can log into to view and pay your invoice at any time. If you prefer direct bank payments, we accept ACH transfers for fast and secure billing.

Onboarding

No problem – starting from scratch is our specialty! Whether you’re new to digital communication or just haven’t found the right strategy yet, we’re here to guide you every step of the way. Our platform and team provide the tools, templates and personalized support needed to build a plan that fits your goals and audience.

Let us help you turn a blank slate into a thriving outreach program!

Messaging is our specialty, and we’ll handle it for you! Our trained Care Team sends thoughtful, branded text messages on behalf of your business directly to the families you serve. That means your outreach remains personal, consistent and stress-free while you focus on what matters most.

You will always maintain full access to live conversations between your families and Elevia within our client portal. While you are welcome to respond at any point, a member of our Care Team is happy responding for you.

We can get you started in as little as two weeks! Once you sign up with Elevia, a dedicated account representative will connect with you to set up your account, which includes gathering contact information for your staff, designating points of contact for escalations and choosing the Elizabeth persona or another name of your choice. We’ll learn what case management system you’re using and coordinate how to sync your contact data in your online portal. Then, we move onto strategy to determine the cadence of your program, review and approve messaging and share what your staff needs to know as you partner with Elevia.

We can get you up and running in as little as two weeks. From there, your dedicated rep will handle setup, data syncing, and help tailor your program to fit your goals – quick, smooth and easy.

Nope! Our platform is fully web-based and designed to be simple and accessible. You can manage everything from your browser, without downloads or complicated installations. That means less setup time and more focus on your outreach, so you can get started right away.

Our team is here to help and happy to assist you with anything you need. Reach out to us at hello@elevia.com if you have any questions or need support. We’re just an email away!

Live Responders

Elizabeth is the name many firms choose to use when connecting with families via text messages. We have multiple live responders on our Care Team, so using a pseudonym helps keep things simple and reassure them they are speaking to an actual person.

Not sure “Elizabeth” feels right for your business? You can choose another name to personify your business.

Our live responders undergo a comprehensive training program that spans several months. The process begins with shadowing experienced team members to build a strong foundational understanding of the role. Once they are confident in their abilities, new team members transition to independent work while being closely monitored and supported to ensure response quality and consistency.

We cultivate a supportive and collaborative culture. Each responder has a dedicated point of contact to address any questions or concerns, ensuring they always feel connected and empowered.

Our Care Team is always available, 24/7. However, out of respect for the families we serve, we only initiate messages between 8 a.m. and 8 p.m. in the family’s local time zone.

Our live responders are very skilled at answering any number of inquiries, and it’s rare for them to encounter something they’re not able to manage. However, when our team is unable to address a request, such as ordering a new death certificate or coordinating arrangements with your firm, a member of our Care Team will escalate it for follow up. During your onboarding, you can set up notifications to the appropriate team members according to their communications preferences, whether that’s email or text alerts. After notification, you can log into our system and respond in the conversation to address any questions or concerns.

Customer on Laptop